With changing times, interested individuals are focusing more on entrepreneurship. Many wish to make big with their startups, offering their quality service and products to their audience. But getting on smoothly with own companies operations and other tactics is not easy. While they may look easy from the outside, you understand the complexities only by getting into them.
So, suppose you are planning to run an eCommerce business and desire to make it a successful one. In that case, you also need to focus significantly on the business’s supply chain or logistics aspects other than its marketing strategies.
After you clear your business goal and what you want to offer to your customers, you need to determine how you want to reach your target customers. While you can always go for the physical store and business, getting a virtual marketplace via various reliable platforms is a great choice.
For most online businesses, the shipping or the logistics part is a complex one to get right. Most businesses fail here because they only emphasize delivering their services or products to their customers. But what if customers want to return the product due to some reason? How should the customer or the receiver of the shipment proceed?
Many businesses fail as they fail to offer reliable and relevant services needed to their customers. One of those reasons is no access to reverse logistics. Hence, this article will guide you in choosing the most suitable reverse logistics company partner for your eCommerce business.
Here’s a bit of an introduction to what reverse logistics does.
Reverse logistics is a backward shipping method. It is the process where the shipment or the delivered goods are returned to the sender or the owner. Since the shipment goes from customers to sellers, the supply chain is a backward flow. Reverse logistics services cover various aspects of eCommerce, including replacements, repairs, returns, recalls, warranties, etc.
Having said that, below are the top 5 reverse logistics companies operating on a global scale.
Royal International has several shipping services to offer. Their services are available to businesses, individuals, and retailers, to name a few. They have been in the logistics industry, gaining intense experience since its launch in 1993. They now have networks worldwide.
Amidst their multiple logistics services, they also strive to maintain their duty towards eco-friendliness and economy. After they enabled reverse logistics services in their eCommerce shipping methods, they saw extensive growth in optimizing the customer experience.
When they receive the returned goods, they review them and categorize them into five: refurbishment, replacement, recycling, and disposal.
Blue Dart Reverse Logistics Company
Blue Dart is one of the most trusted and reliable courier partners that you can find. They began their shipping and courier services in 1983. And ever since then, they have integrated deeply into the logistics and supply chain industry worldwide. Despite its quick service, its reverse logistics service is also quite affordable.
They are efficient in package pickup and quick deliveries and practical with their return package pickup. They strive to offer total customer satisfaction by reaching the place on-site irrespective of the time and location. Partnering with them will give you an advantage over pickups of oversized or big-volume packages.
Founded in 2004, Optoro is a logistics company in Washington. They provide customer-focused backward logistics services using the technology to companies. They handle mainly eCommerce returns for online retailers. To provide the best reverse logistics solution to their business partners, they collaborated with Returnly, which made effective returns management.
Their services are cost-effective as they simplify the return processes and routes using data-driven Returns Management. Partnering with them will help maximize your customers’ valued returns through the best ReCommerce channel.
Based out of North America in 1989, XPO Logistics is one of the biggest logistics supply chains with extensively huge facilities all over Asia and America. They offer customers all shipping services, including forwarding shipping and reverse logistics solutions. Their services are accessible to both individuals and businesses (B2C category).
Including reverse logistics, they also deal with package disposal, refurbishments, and recycling. You can avail of their reverse logistics services via the B2C category for your online business needs.
Mercury Express Logistics
Mercury Express Logistics Company is a new addition to the logistics and supply chain industry. Founded in 2018 in Kentucky, it resulted from a company acquisition. Mercury, as a standalone company, has been in business since 1986, specializing in 3PL services.
With years of expertise in logistics and supply chain, they did well in streamlining the supply chain distribution following a strategic focus. With the acquisition, they started handling reverse logistics and forward shipping for businesses that primarily relate to industries like automobiles, pharmaceuticals, alcoholic beverages, and healthcare products.
Their clients or customers love their services as they offer real-time updates and live order tracking through Microsoft Dynamic AX.